Showing posts with label Starbucks. Show all posts
Showing posts with label Starbucks. Show all posts

Sunday, May 24, 2009

The search for Brian McNally ends: Your MEN in Saigon IV

PXThis, Vanity Fair,  Abbe Diaz, Schrager Hotels, Brian McNally, new york, Graydon Carter,  Starbucks, Our Man In Saigon, With the headline "Where in the world is Brian McNally" Abbe Diaz begins a forum post on her website www.PXThis.com that reveals the enigmatic Mr. McNally had moved to Saigon. McNally a former New York restauranteur became the subject of a worldwide search that ended in none other than Saigon when a piece he had written about his travails popped up in Vanity fair in the spring of last year. And the wheels were set in motion that would bring me and a man I had never met before on a collision course amidst the motorbikes, rain, cigarettes, cocktails and ladies of Saigon -- Almost immediately after the piece appeared in Vanity Fair under the post script "Our man in Saigon", I received a letter from Rhona, a reader in New York whom I had previously not known as well stating roughly, "Wait a minute, you're our man in Saigon!". Rhona sent me a copy of the story and a friendship was born out of the unlikely crossing of my blog and the mystery writer/restauranteur.

McNally's first story shows a writing flair unusual to those not working in the business of writing and illustrates quite literally that you can get anything published if you happen to be friends with the editor of a well respected magazine. It gets a good review from me. His second story, published in November of 08, unfolds to show that just as anything can get published that anything can also get edited and the VF staff seems to have had a heyday with this one. Add to that, that now with the masthead of a legendary periodical under his belt, McNally launches into forays on politics corruption and prostitution, or seemingly lack thereof and stumbles pretty badly. I take the time to dissect it rather seriously and wait for the next story, hoping that he comes to his senses. It seems, at least according to my recent conversation with him, that he has - but more on that later.

My day, last Saturday, was pretty damn long. I had awaken early to get it started with the Saigon Digital Marketing Conference (SDM: more on that later as well) but through possibly seven or eight presentations, lunch, too many coffees, a few more presentations and then cocktails, and of course passing out plenty of my now ubiquitous Post-It Note business cards, I was just getting warmed up. Encouraged by the certified Bar Mitzvah band that had been assigned to work the conference (nobody ever accused digital people of having squat for musical taste) I exited the New World Hotel back into the world of Saigon that would barely get one star rating in the world of five star experiences.

Off to a bar known only by a number that I could not remember and the cross- street intersection behind the Sunwah building that I could remember, to a location that has proven to be discoverable by even the most inebriated of conventioneers and local expats alike, I am directed there by a new acquaintance who works for one of the more well known consumer research firms in town.

Arriving at questionmark numbered bar, I enter to find what is a more than common and successful formula for bars catering to the expat working populace in Saigon - an easily predictable combination of attractive young English speaking female staff and graying old men with credit cards. I fit in perfectly, save for the credit card, and find my new found buddy happily ensconced in the attractions of a dedicated employee. We chat for a bit, hash over some shop talk about the conference and he offers me a whiskey and ginger ale. It tastes yummy. But cigarette supplies have diminished and the barmaid tells me that menthols are not on the in-bar menu so I must go out to one of the small street stands and pay an overly inflated price for the same old smokes - so be it.

Walking out onto the street I am confronted by the remnants of a late day shower that has left the street wet but thankfully not flooded as so often is the case in Saigon. A man stands back to me staring into the drizzle but I busy myself across the little road to the ironing board style cigarette stand (you can fold them up and take them anywhere) next to the coffee cafe where Vietnamese yuppies congregate at little love seats to drink Starbuck's priced beverages and decide if they want to get married or not. I procure a normally priced at 15,000 dong pack of Marlboro menthols for twenty thousand after negotiating down from twenty five and dash back across the way to the awning over the front of my numbered bar of choice. As I look up I see a man looking excactly like the man in the photo above and say, "Hi, are you Brian?", recognizing him immediately. I'm quite sure his expression and maybe even his shirt were just like what you see above.

He responds that yes, he is Brian and I tell him that I recognize him from the Vanity Fair stories of the past year. I introduce myself as David, tell him about my blog and give him one of my rubber stamp Post-It Note business cards. From then on, it's just another two old blokes outside of what could be one of a hundred other bars in the city. We talk of past lives and present pursuits. I ask him if he knows Abbe Diaz, mentioned at the beginning of this story, and he chimes back "I fired Abbe!" from one of his more than many noted restaurants in NYC. I didn't ask why - that being a business that doesn't exactly reward employee loyalty. He tells me that he's found an export business in the way of neon and Bakelite signs that it's entirely possible for one to make $150,000 a year just by doing that - and as anyone who might understand the financial differences between Saigon and New York can tell you, would be like making a half a million or better in the Big Apple. I talk of my advertising past and he encourages me to think beyond that and into more export oriented businesses. Indeed there are things you can get done cheaply in Vietnam that are just plainly cost-prohibitive in more advanced economys and I think about that for a few seconds - and then move along. Those businesses just don't interest me much.

I prod the conversation along into the two articles that he had done so far for Vanity Fair, fully aware that although I was a fan of the first had pretty much taken the second apart for being factually and culturally inaccurate - but also knowing that I had chosen to take the VF editorial staff to task for that and not McNally himself. "Nah, I'm not a writer", he plainly states, in response to my question about whether he would be doing any more stories. I tell him I like his writing, which is true, and encourage him to keep on (not exactly anyone can get a first story in Vanity Fair). He then tells me that VF had sent him a contract and was interested in pursuing the series but that he's busy doing other things. A golf course was mentioned. Illuminating the pay structure for VF stories though, what I can say, without giving up too much information that was given to me in confidence, is that any writer in Vietnam certainly wouldn't turn it down. Without other income it would be insufficient in New York, but here a person could live on it, and not too shabbily at that.

We talk further about living accomodations and he riles a bit about rents going up - a landlord wanting $5000 a month and how that's getting on New York prices. Shit, for that around here the landlord is either a friend of Graydon Carter's or has at least seen a copy of Vanity Fair magazine with Brian's story in it. "Fuck", I exclaim. We talk about Ahn Phu and Phu My Hyun, two of the newer, pricier neighborhoods in town, and those are summarily rejected by him as not having the charm and grit that makes this place endearing - but the Stepford wives could live there. I direct him towards District 3 with the idea that a thousand bucks or two will have you living like a Buddha.

By this point I'm reasonably drunk but still have at least two more stops to go on the evening's tour. I say nice to meet him and we shake hands as I head back inside the bar. He seems more than content just out of the drizzle and gazing at the street - and I forget to put in a plug that I might be more than happy to take up the writing job that he has plainly claimed he doesn't want anymore.

All in all, nothing more and nothing less than I might have expected from all I've learned about the man in the last year (I didn't ask about Madonna or all the other famous people who used to hang out in his places. I've met my share as well). Nice, unassuming, chilled and more than comfortable in this element. As "Dick Johnson" says to Mr. McNally on Abbe's blog: "I wish you all the best and admire that despite your 'crazy' reputation within the industry, you are apparently, a pretty good sport. aww. you really are just a big fucking softie inside". And about a man who's obviously kicked up his share of shit through Schrager hotels and the like in NYC, that's quite the fucking compliment. I agree. I hope to see him around and talk more.

For the entire "You man in Saigon Experience" check below:

IV: The search for Brian McNally ends
III: The second Vanity Fair Story
II: The first Vanity Fair story
I: Your Man In Saigon"



Wednesday, March 25, 2009

Detri-viral Marketing: When Web 2.0 works against a brand - How Not To Market in Asia III


Apple, Brand Marketing, Detri-viral marketing, Gapingvoid, How Not To Market In Asia, McDonald's, Microsoft, Product Red, Social marketing, Starbucks, The Gap, Ù2, Twitter, iPod, Web 2.0 Inspi (red), or just ti (red)? I recently saw an entire campaign for a local marketing agency that takes this concept directly and uses the word admi (red) instead of inspi (red) to invoke the name of the company, which happens to be the last three letters of the word and a primary colour that is not blue or yellow. You do the math - and that will lead you to the following equation - did the company come up with this copy/graphic idea themselves, or take it from the more than famous campaign you see here? Go figure. The "Product Red" charity campaign has run globally for nearly a decade as an effort to brand red products with a certain percentage of the proceeds going to help eliminate Aids in Africa. Microsoft, The Gap, Starbucks, Apple iPod and the band U2 have participated and it has probably occupied more public service media space than any other campaign in the world over the last decade. But maybe not in Vietnam. So does that make it fair game for ripping? Or just a last little portion of a diminishing market for stealing stuff and not getting made, almost immediately? I'm betting on the latter.


Apple, Brand Marketing, Detri-viral marketing, Gapingvoid, How Not To Market In Asia, McDonald's, Microsoft, Product Red, Social marketing, Starbucks, The Gap, Ù2, Twitter, iPod, Web 2.0 Recently my friend, Hugh MacLeod, put up a post on his blog, Gapingvoid.com, that fit in perfectly with a concept I've been working on of late, the concept of "Detri-viral Marketing". Detri-viral marketing is what happens when the collectivity and social nature of Web 2.0 go against a brand or service to send a negative message about what the parent company is doing. It is, essentially, when brands get busted - maybe for stealing an idea, or telling a lie, or just being generally duplicitous in their messages or their message sending. Two-faced as it would be. But one person never makes it happen. A lot of people make it happen. It's a snowball effect. The concept of viral marketing has been well documented over the last decade or so but the concept of detri-viral marketing hasn't really been defined, because probably, in real life, companies would just like this shit to go away. McDonald's has certainly dealt with a ton of it, in Europe primarily, in a consumer effort to illuminate the contents of their food - the "Supersize This" effect, if you will - and McDonald's has been a client of mine - a damn good one I must say - so I must tell you that a lot of the flack they have received is complete and total bunk. If you weren't a fat, stoopid, slovenly, couch potato, looser, you'd know better than to eat what they serve more than a few times week. But hey, these days, even those bums have a computer... so look out brands. These people have a lot of extra fucking time on their hands. They're like the people who don't like smoking - they don't have the time, commitment or gonads to join a real protest group, so they just find errant time in their day to accost smokers on city street corners and be asses because it makes them feel as if they stand for something. (I smoke too.)


But that's not the kind of detri-viral marketing I want to look at today.

Today, I want to look at people who feel they can get something good done, or right some wrong, or change the world just a tiny little bit by joining something and adding their voice to an effort in the hopes that the whole movement will somehow add up to be greater than the sum of its parts. But
let's stick to advertising today. That's enough world changing to get done in just one blog post.

Rewind to 2003. Wieden and Kennedy, the advertising agency in London had just returned from the Cannes Film Festival with the Palm d'Or for the best television commercial of the year for Honda. The spot, called "Cog"
was rumoured to have been the most expensive TVC ever made and reputedly took over 600 takes to get right - and in it's own right is an absolute technical and conceptual masterpiece. I was showing it to everyone I could in 2003 because I thought it was just such a great goddamn idea. See it below.



And then, the shit hit the fan. Two Swiss artists immediately protested the idea that they had sold their artistic concept for commercial purpose but at the same time complained that Honda had "appropriated"
the idea from their artwork.

To understand the world appropriated from the world of artistic criticism let's just be a bit more blunt. It means stolen. Ripped-off. Filched. Pilfered. Nicked. Hi-jacked and just pretty much the idea that the artist, or commercial artist in this case, used another piece of work to base yet another execution
on a core concept that they in fact, did not conceive. Thievery. Robbery. An illegal act. But by the rule of law? Well that's going to depend on a whole lot of judges. Watch just the first few seconds of the Swiss artist's work, below and you tell me how you would rule:



Tony Davidson, creative director at Wieden & Kennedy, said the film carried various cultural references. He told Creative Review: "Advertising references culture and always has done. Part of our job is to be aware of what is going on in society. There is a difference between copying and being inspired by." Mr. Davidson has just recently been made a partner in the agency, based in Portland, Oregon USA and most well known for their Nike work for well more than 20 years. One c
ould do a whole lot worse in the business than working at Wieden and Kennedy and this guy was just made partner. Go figure.

But did they do wrong? Trust me, if the access of Web 2.0 had been present in 2003 they would have taken a complete shit bath for this one. It's pretty much impossible to have watched the Swiss artist's film and not have figured, at least, that the guys who did the Honda spot saw the film. But where's the evidence? And what was the crime?

Did I have sex with that woman? Prove it, baby.

I of course, am not a lawyer, but I've seen my share on TV and I can tell you that the legal clarifications on this kind of thing are indeed fuzzy, and fuzzier from country to country - but I have worked in this business for nearly 30 years and am well schooled in copyright law. Here's basically, how it works: You can copyright what is considered "copy" - that's where the legal terminology comes from - meaning words. And you can copyright imagery - a picture, a film sequence, a visual representation of a concept that is unique. But you can not copyright an "idea", ie: "We should put air into rubber tubes and then put the tubes into rubber casings to make tyres which can then be put on bikes, cars, tractors, etc.". It's possible you could "patent" that idea, but that's a different legal concept entirely. The are also ideas that have become part of what is called the "public domain", meaning that the copyright or patent status has run out and the idea now belongs to the people as a whole - like Aspirin. Anybody can make Aspirin now. Or the Bible. Anybody can print and alter any version of the Bible they want. Or DaVinci. Now we have to watch wretched films about a code he never wrote. Oh, dear, revisionist history. Wouldn't we all love one of his ancestors to have some right to stop production of this dreck? Or is our desire to retain our suspension of disbelief
greater than our desire for the truth? And when somebody can tell me what the fucking truth is, then I will die a happy man. But that's gotta wait.

Today' finale is much less dramatic than that.

Welcome Dr. Thanh. The good doctor, for lack of an idea that accurately emphasized his advertising concept, decided that the Chinese had already done that for him and commissioned a few local artisians to just flat-assed copy a new commercial for him - all he had to do, was change the logo - and Voi la! Vietnamese don't watch Chinese TV - they'll never know! Watch the two following commercials in tandem together. Pay special attention to the almost frame by frame replication of the production in addition to wardrobe and modeling/
action choices. Honestly, this is corporately embarrassing.


Somebody oughta have their Marketing MBA revolked! Aren't we dealing in enough global shennanigans to have this still happening? Can I find a class in business ethics in Vietnam?

And I'm not introducing this to anyone. This thing had 1000 YouTube hits when I got it and it's well over 4000 today. Detri-viral marketing in action - a lot of people, aside from me, don't like it - and a few crafty editors created it - way inside the production I suppose.

The real Maguffin here (An Alfred Hitchcock term that refers to the element that draws viewers and characters into a drama) is when you go to the parent company's website and they wax on and on about their dedication to "intellectual ownership" - that means the ownership of an idea.


They're very proud of the intellectual capital they own in Vietnam, Singapore and Australia and act like they might be willing to spend the resources to sue anyone who might infringe upon that. But they have no compunction whatsoever about just copying artistic stuff from a Chinese manufacturer that I was told they felt was, "Best practice knowledge in the category". Rubbish. Geez. The problem, as I see it here, is not legal. It's ethical. And I can tell you that no creative person worth his/her salt would dare do this low-ball stuff. Why? Because if you ever want to engender a career in the business the last thing you want is to be accused of is copying another person's idea. Or much worse, copying a shitty idea - and that's what's happened here.

I've been having a discussion recently with a company who wants to mount a business idea based on a "model from San Francisco". What the hell does "Model" mean. It means a business plan. But these people seem to have missed the idea that you can't take models from just about anywhere you can find them and have them work in Vietnam without adding value and uniqueness particular to the reapplication. Will pine cones grow pine trees in Saigon just because they work well in Canada?

Artists, MBAs and others. Twitter didn't steal Twitter from anybody. Microsoft probably did steal the Graphical User Interface (GUI) from Apple, but that's history and we're finally seeing the comeuppance. If you want to have a big business success, try having a big idea. Simple? I don't think so. The world is full of small ideas and small thinkers of those ideas. But the world is well fewer with true visionaries who are well paid, well slept and well shagged. Keep that in mind. Detri-viral marketing is now a concept and I didn't invent it, I just coined the term. The world invented it. So let's get to work boys and girls. Let's create something honestly good today.

For more in the "How Not To Market In Asia" series, click below:

I) The Importance of Time, Money, Quality and Knowing How Much of Each You Need to Succeed

II) What's Wrong With the Vietnam Advertising Association?



For more on time bandit idea & business concept filching, para-normal plagiarism, and all out spooky behaviour, check below:

New York Magazine Steals AsiaLife cover from the future!
Dr. Thanh robbed by Chinese Time Bandits!
SDM:Saigon Digital Marketing victim of para-normal plagiarism!
Bono and international do-gooders caught (Red)handed in idea heist!
Saigon Brand Provocateur steals idea from himself!


For more on digital marketing and social networking see:

Xing vs. LinkedIn: Round II
Trial and Error: The New Normal
What's Wrong With My Social Networking? Xing vs. LinkedIn I
Low Tech Germany. Who Knew?
Advertising People and Blogs
How to Write the Best Blog in the World
What If Gutenberg Had a Blog?
If Blogs Are Free Does That Make Them Worthless?
Detri-Viral Marketing II: The Top 10 Social Media Blunders
Bright Lights, Big Internet and the WWED
Saigon Digital Marketing Conference Successfully Avoids Plumbers Convention
A Tale of Many Marketing Conferences
Detri-Viral Marketing I: How Web 2.0 Can Go Against A Brand
Marketing Predictions for 2009
Barcamp Saigon 2008
"Ignore Everybody" is Born: A Plug for Hugh MacLeod
Are the Bloggerati Missing the Market? Asia has Risen,
Into the Gapinvoid - Web 2.0 Social Networking Born 20 Years Ago


The Wild Wild East Dailies


D a v i d E v e r i t t - C a r l s o n
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