Showing posts with label Brand Provocateur. Show all posts
Showing posts with label Brand Provocateur. Show all posts

Sunday, August 2, 2009

Detri-viral Marketing II: Top Ten Branded Social Media Nightmares

Detri-viral marketing, United Airlines, Guitars, Dr. Thanh, Dave Carroll, Dow Chemical, Dominoes, Comcast, Motrin,Inventorspot, youtube,  Back in March, I did a story called "Detri-viral Marketing: When Web 2.0 Works Against Your Brand". The impetus for that story was a Vietnamese commercial for a tea beverage called Dr. Thanh. Well before I got wind of it, a few crafty creatives had assembled a YouTube video that showed the Dr. Thanh TV commercial playing side by side the Chinese commercial they had copied, nearly frame by frame, actor for actor, wardrobe for wardrobe. It was uncanny. But even more uncanny was the YouTube reaction; A video that had 1000 views when I saw it, grew to 4000 by the time of my first story and now has nearly 10,000. Now that's "detri-viral" marketing. It cannot possibly have been good for the good Doctor Thanh. One YouTube comment on the product itself said, "see your Dr. after you've tried it". So you see it's not just about the advertising itself. Detri-viral marketing goes straight to the heart and soul of your brand - whatever it's core values, or lack of them.

Todays feature comes from Inventorspot.com and their story, "Top Ten Branded Social Media Nightmares", in which they detail, stumble by stumble, the effect that negative consumer feedback on social media sites has had on core brand values - and it's disheartening, or heartening if your a fan of David over Goliath battles.

My favorite example is a YouTube video produced by a professional musician, Dave Carroll, and his band after United Airlines broke his guitar. Failing to be properly compensated for the breakage or to receive any empathetic treatment from United employees, the musician told the last employee he dealt with, a Miss Irlweg, that if they didn't fix his guitar, that he would make three videos documenting the experience and put them on YouTube. His first video, called
"United Breaks Guitars" now stands at over 4.5 million views - and it's a damn funny video as well. See it below. And make sure you turn off the music in the podcast here, in the sidebar, before you do.



A YouTube reviewer added this comment: "It has been a PR disaster for the airline, which has seen its share price plunge by 10%, wiping $180m off the company's value. WOO!! But United Airlines say they would like to the video use for training purposes to ensure all customers receive better service from the company in future. "

And well it should have been a disaster for the airline. They reacted horribly. And Dave Carroll? He wasn't so famous before the incident, but he certainly is now - and selling more records I'm sure. He's actually very good, and funny as well. So go ahead big brands. Step on a little guy and see what happens. You can't Tweet fast enough to stop it.

The InventorSpot.com story goes on to outline other social media fumbles by brands as notable as Dow Chemical, Comcast, Dominoes Pizza and pain relief medication, Motrin. The Dominoes Pizza video has only a somewhat modest 39,000 views, compared to the 4.5 million for Dave Carroll, but considering the relative sizes of Vietnam vs. the United States, that makes the Dr. Thanh viewing at 10,000, a real detri-viral sensation here. Give the whole story a look. It's detri-viral marketing in action and it's coming to a big dumb brand near you!

For more on digital marketing and social networking see:
Xing vs. LinkedIn: Round II
Trial and Error: The New Normal
What's Wrong With My Social Networking? Xing vs. LinkedIn I
Low Tech Germany. Who Knew?
Advertising People and Blogs
How to Write the Best Blog in the World
What If Gutenberg Had a Blog?
If Blogs Are Free Does That Make Them Worthless?
Detri-Viral Marketing II: The Top 10 Social Media Blunders
Bright Lights, Big Internet and the WWED
Saigon Digital Marketing Conference Successfully Avoids Plumbers Convention
A Tale of Many Marketing Conferences
Detri-Viral Marketing I: How Web 2.0 Can Go Against A Brand
Marketing Predictions for 2009
Barcamp Saigon 2008
"Ignore Everybody" is Born: A Plug for Hugh MacLeod
Are the Bloggerati Missing the Market? Asia has Risen,
Into the Gapinvoid - Web 2.0 Social Networking Born 20 Years Ago


Sunday, June 21, 2009

A Birthday - Perspective XXI: The Little Things XIII

Make sure to turn off the podcast in the sidebar before playing the video.



And another birthday comes. Those who know me well will understand that my favourite recording artist, Todd Rundgren, who is 61, and I share a birthday on June 22nd so the video makes perfect sense - but what makes even more sense is the choice of song selection - and those who know the concept of Peter Pan will appreciBrand Provocateur, Hugh MacLeod, Ignore everybody, Perspective, The Little Things,Mads Monsen, Mary van de wiel, Todd Rundgren, USS Dashielate it for sure. "I know a place where dreams are born and time is never planned. It's not on any chart, you must find it in your heart - Never-never-land." It's the way I want to feel about this birthday. a) Earlier in the week I found myself sitting with a man who is 54, just a year older than I, and he was rather insistant in telling me that I needed to understand that age was working against me in the employment market and that I needed to lower my standards and expectations - to basically learn to shovel shit and be happy about it. Not the kind of man who takes to discourse and debate well, I decided not to argue with him and just let the comment pass. b) Days later Mads Monsen and I would finish the layouts for our public service campaign and realize we had a real winner - an original idea that is impeccably executed and will not only bring smiles to a lot of faces, but hopefully save a few lives on the roads here in Vietnam. This made me smile and realize that the man I had spoken with earlier was incorrect. Good. c) The term Brand Provocateur showed up again this week in the blog of Mary van de Wiel, a New York marketing consultant and we had a nice meeting over the sharing of an idea. Once our public service campaign gets out I'll have some more illumination on brand provocateuring or is that provocateering? d) Along with a birthday, a few new blog stats: (one) Our Technorati ranking is up to #342,000 and while that may not immediately sound like a best-seller, it is in the top .3% of blogs worldwide so some growth comes along with age. (two) Likewise our subscriber base on Feedburner passed 100 and that's another milestone. Thanks readers. Those are the birthday presents you really don't expect. e) On a totally different front, my old friend Hugh MacLeod released his book "Ignore Everybody", which debuted at #11 on the Wall Street Journal's business book list and has been consistently in the top 100 on Amazon. Congrats Hugh. f) This week also marks my first trip out of town in quite some time and I am way looking forward to it. The plan is to hit the central highlands town of Dalat and stay in an old refurbished French Villa, eat well and maybe do a wine tour or two. Download time. Saigon's "oldest digital man", needs a bit of that. g) A Vietnamese party at the street restaurant near my home hits like a flash flood. 10 motorbikes show up with two people on each bike. The revelers are all in their early 20s and seem to have come from an office of some sort. Arranging the folding tables around to make a long line, the staff braces for the onslaught and starts dragging out cases of beer. As the party goers arrange themselves it reminds me of a high school dance - girls all on one end of the table, boys on the other - so that there is virtually no interaction between the sexes, save for the waves of Mokt, Hai, Ba, Yo! chants (Which means - one, two, three, Go!) as they hoist their glasses in a birthday toast to the birthday boy, another guy. After 90 minutes and the complete destruction of any number of hotpots and beers, the whole things dissipates almost more quickly than it had assembled and they are gone. h) On Friday my Dad turned 80 and I'm very happy that he's in good health and living well. For his birthday he was planning to attend the reunion of all his old Navy pals from the destroyer the USS Dashiel in the Korean war. They call it the Tin Can Reunion. Pretty cool. i) So another year passes with small fanfare. I'm doing a much better job in being selective in my work and personal associations, and basically surrounding myself with healthy, positive influences. The blog has become not only a refuge but an outlet for which I feel an appropriate amount of responsibility to my growing list of readers and friends. Thank you all. You're the best birthday gift I could possibly have.


For more on the "Perspective" or "Little Things" series, click below:


A Birthday: Perspective XXI - The Little Things XIII
My Morning Wake-up Call: Perspective XX - The Little Things XII
We'll Have A Gay Old Time - Perspective XIX: The Little Things XII

"Rolled Foggy Disposed Ricepaper" - Perspective XVIII: The Little Things XI

Joyeux Noel - Perspective XVII: The Little Things X

Lunch With Obama - Perspective XVI: The Little Things IX

One Motley Crue On The Bus Today - Perspective XV: The Little Things VIII

Attraction vs. Conversion: How To Power Your Blog - Perspective XIV: The Little Things VII

A glass box full of deep fried chicken heads - Perspective XIII: The Little Things VI

Seoul Searching - Perspective XII

He Would Have Shot Me 40 Years Ago - Perspective XI: The Little Things V

Chomsky on Colour & Sleep - Perspective X: The Little Things IV.2

Running With Scizzors - Perspective IX: The Little Things IV

Henry Miler II - Perspective VIII : The Little Things III.1

Henry Miller - Perspective VII: The Little Things III

Big Brother - Perspective VI: The Little Things II

This Carnival of Life! - Perspective V

The Art Walk - Perspective IV: The Little Things

Bentley #5 - Perspective III.2

Bentley vs. Vespa - Perspective III.1

Bentleys Invade Vietnam - Perspective III

Death Of A Colleague - Perspective II

Perspective

Wednesday, March 25, 2009

The Method To My Marketing Madness? Humanity

Every once in awhile something nice happens for which one has maybe no explanation. Today was one of those days. It started at lunch with a very nice man named Tom Vovers who had found me on LinkedIn and enjoyed a film I had put up called "The Job". It's a pretty damn funny take on what otherwise is a very serious situation in the job market for executives today. Tom runs HR2B, an executive recruitment firm here in Vietnam and the film certainly makes light of his business. We talked about general things, backgrounds, business and such but I made a point, quite seriously, that humour was a vital component in business discussions today and that an over-reliance on analysis and statistics sometimes just doesn't solve the problem - can comedy? Is there a human element that transends logic?

Later on I returned to my computer to get through the standard 83 emails of the morning and general blog maintenance and there, in my mail, was a note from a name I did not immediately recognize, a Ms.
Amy Anh Dao Nguyen. She went on to explain that she had been a student of mine two years ago at Vietnam National University and had participated in our Brand Management class and BrandMasters social networking group. She's now in Singapore and anticipating graduation from Nottingham University with an offer of a full scholarship for a Ph.D. Having stuck her toe in the job market and realising that's it's a bit of a tough go at the moment, she penned the following to me:

"Just until now I realize that lectures in school sometimes doesn't help much, but networking, as you used to teach us, will decide a lot."

She had directed me to her profile on LinkedIn and I encouraged her to join our group,
Vietnam Marketing Pros. We continued for a few mails and she returned:

"Networking is the most successful door for business. Now I know why you did not much focus on academic lecture but giving us more advice and chance in networking (such as BrandMaster network, Big Show, guest speakers, etc ...)

There are days in working, and certainly in teaching, where you wonder if anything you say or do is hitting any paydirt. Today was two years in the making and to have Amy recognize the core concept or our Brand Management course - that Brand Management is truely, Networking with your customers - was a real joy. Or in her words:

"Yeah, and agree with you about the nerdy stuff, the more I go, the more I know that business school focus sometimes were too irrelevant to real life. While marketing and advertising is about breaking the rule and setting a new trend, business school focus on academic aspects with journals and method, which in fact does not develop the most important and core concept for students: Creativity."

Jeez. My English is ever so slightly better than hers, but I couldn't have said it any better. Thanks for a very nice day, Amy & Tom. You two should get together - There I go, Networking again - being one of those
Brand Provocateurs!

I was told once by a recruiter that I should never send my portfolio to a job without me accompanying it. "You're the product, David", she professed, "It only comes alive when you're there" - because I could shed light on the problem and why the solution worked the way it did. Recently a blog reader commented on my Post-It Notes business cards - "I think there is something in particular about your charm, delivery, and Fortune 500 company (irony), that enabled you to pull this off."

There's another element that lives hand-in-hand with business, crisis, comedy, irony and logic - That element is humanity. The minute we forget that in our teaching, or our learning, we have truely lost the point. Amy & Tom helped me to understand that today.

Wednesday, March 4, 2009

Brand Marketing Staff Training in Vietnam: The Pitch

Most of you are aware that I do Brand Marketing Training for Universities, Advertising Companies and Clients intensely involved in marketing but I thought I'd take a few minutes and explain exactly what that means and how it may benefit your company - especially in Vietnam.

I wish I could say that marketing education in Vietnam has been keeping up with the demand but alas all University programs fall far short of what multinational companies believe to be even acceptable entry level training, and the two private institutions that I'm aware of - ARTI: Run by the Vietnam Advertising Association and VietnamMarcom: A private institute, are primarily concerned with making a buck and don't employ any full-time foreign professors (yes, there are cost/profit issues involved) - but for any business that works on a multinational platform, the staff needs to be able to work with various people from various countries and I can provide an introductory coaching experience that's been successful across Asia and the United States as well - something no local institution can.

Many multinational companies in Korea, Japan and China are fond of offering corporate training for their staff's in Asia and in Vietnam it's no different. It's cost effective, builds moral and comaraderie within working groups and after a semester with me - trust me - they'll be ready to play in the big leagues with all the confidence, planning and big-idea-ness that it takes to win clients, bosses, friends and markets. Anyone who really wants to scroll through my CV can see my LinkedIn page but for the short version, suffice to say that I began in Asia with Leo Burnett Korea and ended up with my own agency, CarlsonCreative, Inc., in Seoul for six years that serviced British American Tobacco, Samsung, LG, Hyundai and the like. Do look at the LinkedIn page or contact me for more background detail. Following are a few examples of how this might work for your company, followed of course, by some basic financials.

EXAMPLES

a) BRANDING WORKSHOPS - Ask what a brand is in Vietnam and you'll get a thousand answers - many are right - most are not. My 15 week course at Vietnam National University previously, was extensive, but I have now boiled a 700 page textbook (The New Strategic Brand Management - Kapferer) down to an easily digestible short course with examples from the real world (Ogilvy's 360 Concept, SWOT Analysis, etc.) These days the concept of a brand has extended itself into social networking sites like FaceBook and LinkedIn and even to Twitter, YouTube, Mixx, Digg and the like. Thanks mostly to this blog I am now extremely well-versed in the Web 2.0 world and have a firm stake in it. I like to use the term Brand Provocateur to describe the ever-thinking marketer who is never afraid of exploiting whatever media will extend their brand's communication strategies. Our group at VNU was called BrandMasters and you can see some of our group in the photo to the right below on Teacher's Day.

b) TEAM BUILDING - Sometimes the concept of working across strategies (Sales/Marketing/Media/Research/Account Service/Creative) is foreign to Vietnamese employees. It's certainly not taught in the schools. With a group project over a number of weeks, team members get to work in a real-life format but with a fictional client, taking away the barriers of, "We've never done it that way", or "They'll never buy it". I use my own team's work on Nintendo as a case study in selling video games to an adult market - born out of a research study. Our efforts yielded 2 1/2 times the projected sales and were the forerunner of Nintendo's Adult Wii efforts today. The case study is now taught at Northwestern Illinois University's Kellogg School of Management , home of Philip Kotler, by Jana O'Brien of Right Brain Consumer Consulting, our Research/Media leader at Leo Burnett, Chicago.

c) PRESENTATION SKILLS - Some people should be speaking and some should be doing PowerPoint slides - others, something else. Everyone needs to know how they can best add to a successful presentation, and it's not always by being the best speaker - it's by focusing on strengths - and making them work for the team. This was part of my VNU course but also involves how we, at CarlsonCreative in Korea, beat Diamond/Bates 141 on British American Tobacco by commandeering and re-branding the library bar at the Ritz Carlton Seoul with our campaign theme line (Club Finnesse) for BAT's largest Korean Brand - as the venue for the actual presentation, complete with a grand piano player and bar staff service for non-alcoholic drinks and snacks - an out-of-the-box, but right on target presentation idea that drove the brand message home and won the account for a very small company. Jon Taylor, the President of BAT Korea and now CEO of BAT Russia can be available to provide a reference if necessary.

COST

The course rate is $45 an hour and a suggested short course is 6 weeks with three 90 minute sessions per week. This fee includes my writing and customization of courses to individual client needs. That works out to around $1200 total and can invlove any number of staff - 5 minimum, and up to 10 max. I use a retainer fee of 1/3, a midterm payment of 1/3 and completion payment of 1/3 billing system. Other details and course options can be discussed per individual clients.

Do consider a training course for your company, if you're a manager - and if you are staff and think it would be helpful, forward this web page to your boss. It's amazing what can be accomplished in a short period of time, with a motivated and cared-for staff. If you just need cheaper employees, you might check here<.


For more on Creativity, Education and the like, check below:

"Do Our Schools Kill Creativity?" - Sir Ken Robinson
Brand Marketing and Staff Training in Vietnam
2009 Marketing Predictions
The Language Barrier - An Asian Business Conundrum






Thursday, February 19, 2009

What's Wrong With The Vietnamese Advertising Association? - How Not To Market in Asia II

Advertising, Brand Provocateur, Crazy Deranged Fool, Gapingvoid, Golden Bell Vietnam, JWT, Marketing, O and M, Transparancy, Vietnam Advertising Association, WPPA scan of articles on the state of the Vietnamese Advertising Market over the last few months reveals one thing: Somebody can't get the numbers right. And that somebody is the industry's guiding body, the Vietnam Advertising Association.

For instance - How many advertising firms are there in Vietnam?

This article says 3000. And the next one says 3000 as well. But this one says 6000. And yet another says 7000. So how many firms is it really and what is considered an "advertising firm"?

And, how large is the market?

One story says $500 million. The next story says $1 Billion. Another only $31 million (are US bankers doing the counting around here?) And finally, a projection for the market in 2020 reaches a lofty $3 billion. But who really knows? Not the Vietnam Advertising Association, that's for sure, because all the numbers you see quoted above have been attributed to them according to the various publications.

But the one thing the VAA seems to hold a rock-hard consistency on is it's dislike for foreign companies in the business. Just take a look at the headlines below and you tell me if this supposed Trade Association is really representing the industry or just Vietnamese owned companies in the industry? It's embarrassing. For a nation that prides itself on greater and greater FDI (Foreign Direct Investment) numbers, year after year, the VAA has succeeded, in just a few short months and stories, in becoming the poster child for How Not to Market in Asia. Want to scare foreign companies away from investing in Vietnam? The VAA can help.

Imagine if the Banking Association started going after foreign banks - or the Construction Association started complaining about all the foreign money coming in, in the form of real estate development from - oh dear - other countries!

80% of industry profit falls into foreign hands - said Tran Quy Cap, Chairman of HCM City Advertisement Firms’ Association.

VietNamNet - A report on the 3-year implementation of the Advertisement Ordinance released recently by the Ministry of Culture and Information said that despite limitations on foreign ownership in the field of advertising, he number of domestic firms that have a foothold in the market remains modest, while the majority focus on organising events or printing. More than 3,000 advertisement firms are licensed to operate in Vietnam; however, 80% of profit falls into the hands of foreign companies.

Advertising: Profits Go To Foreign Pockets

VietNamNet – Vietnam has over 3,000 advertising companies but their turnover is still modest. Tran Nguyet Dan, Deputy Chairman cum Secretary General of the Vietnam Advertising Association (VAA) comments on this issue.

There are nearly 6,000 advertising firms in Vietnam.(according to VAA) “Of the more than US$1 billion of annual revenues from advertising activities in Vietnam, local firms account for 10-20%. Over 80% belong to several big foreign advertising groups,” said Do Kim Dung, Vice Chairman of the HCM City Association of Advertising, General Director of the An Tiem Advertising Company.

Foreign advertising companies now dominate up to 70% of the advertising market in Vietnam

VietNamNet - According to VAA, more than 7,000 advertising companies currently employ nearly 100,000 people, but many of them should take refresher and advanced courses to meet the professional requirements. Foreign advertising companies now dominate up to 70% of the advertising market in Vietnam. The industry’s revenue is projected to reach some US$3 billion by 2020, with local firms accounting for 50-60%.

VnBusinessNews - Total turnover for the Vietnamese advertising industry is currently around US$500 million. Presently, there are 7,000 companies licensed to do business as advertisers throughout Viet Nam.

Marketing-InteractiveNews - According to the Vietnam Advertising Association, Vietnam's ad and internet industry is expected to hit US$31 million by 2010 from US$10 million in 2007. There are currently 3000 companies in the advertising business.
Advertising, Brand Provocateur, Crazy Deranged Fool, Gapingvoid, Golden Bell Vietnam, JWT, Marketing, O and M, Transparancy, Vietnam Advertising Association, WPP
Shortsighted, unfair and wildly unprofessional. Have I refrained from calling them crazy deranged fools yet? Oh, but wait. It seems the VAA have some experience in this area already. Take a look at this story from 2002. Yes, you can actually buy this story from a news service for $9.95. It's almost as if they were taking lesson's from the music industry by trying to sue their customers.


Vietnam Advertising Association launched fresh argument against investment license to foreign ad firm J Walter Thompson.

464 word report - published Jul 29, 2002

And on the battle goes on. Pointlessly. They forget to mention that the companies involved employ Vietnamese people and put quite a bit more than Ban on the table for thousands. They neglect the fact that the agencies didn't ship a few thousand Europeans and Americans in for the work and that the handful of foreigners who are here, pay Vietnamese landlords, eat Vietnamese food and drive vehicles bought and possibly made in Vietnam. And that's not even counting the beer. Vietnamese beer. The association also misses the training and more than significant technology transfer made by these firms towards the betterment of the entire industry, and country, and they seem almost blindly oblivious to the fact that the WPP group is a 30% shareholder in Vietnam's largest advertising company, DatViet VAC (Vietnam Advertising Corporation), which is still government controlled and also has a relationship with DDB, an American agency.

So you must wonder - What do they do at the meetings? But rather than speculate about what unsavory buggery might go on, I'd like to focus on what they should be doing at their meetings.

1) They should revise their charter - Whatever the hell is in their current charter certainly isn't helpful to the business at large. They should aim to serve the entire industry with a real special emphasis on the word serve. Do they really think a foreign company wants to join a body that spends a great deal of its time fighting them? They should be Brand Provocateurs for every advertiser and agency be they local, foreign or Martian.

2) They should aim to recruit the top agencies as members - Since the VAA doesn't have a website it's impossible to understand who is a member and who is not, but the last information I saw, at the Vietnam Advertising Festival, listed Dentsu as the only foreign agency. With O&M and JWT as big winners at the show and WPP affiliates, it shouldn't be much of a push to get them in as members, so long as nobody pulls their chairs out from under them at the big table. Also, oddly missing are the big local agencies, DatViet VAC and Golden Group. Somebody should be all over that.

3) They should stay on message - One look at the selection of news stories above and the plethora of people delivering the message is enough to understand why the numbers are always messed up. Figure out what the numbers are, and stay on message. They'll stand a much better chance of getting complicated regulations through a fairly dim body of lawmakers if the bureaucrats aren't totally perplexed by the numbers.

4) They should publish the numbers - I was contacted by a journalist lately from Media Magazine in HK because my blog was the most frequent result to a Google search for VAA. That's pretty sad. The journalist had commented that Thailand had a good site set up with facts and figures that advertisers, agencies and media companies could use as reference. Vietnam could use that and it should be the charge of VAA make that information transparent and accessible.

5) They should get a new logo - It's on the poster behind the people at the table.


This post isn't something that I sat up nights thinking about - rather it came after months of collecting stories and then realizing that the organization set up to bring some order and respect to the business was engaged in a concentrated effort to keep it divided - and I couldn't figure out, to what end? To be as fair as possible, it does seem that the multi-nationals won the lion's share of awards at the Golden Bells this year, indicating that the judging had a fairness that might not have been expected, considering the VAA's recent media output. Maybe that's a start.

To learn more about Brand Marketing Training in Vietnam, go here.

For more in the "How Not To Market In Asia" series, click below:

I) The Importance of Time, Money, Quality and Knowing How Much of Each You Need to Succeed

III) Detri-viral Marketing: When Web 2.0 works against your brand






The Wild Wild East Dailies


D a v i d E v e r i t t - C a r l s o n
-------------------------------------------------
Find me on Twitter, Facebook or LinkedIn. Read my blog: The Wild Wild East Dailies and keep up on our efforts with aSaigon/CreativeMorning.